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Privacy Policy

This Privacy Policy explains how superbet-casino, operating via superbet-casino-ca.com, manages and protects your personal information when you use our services. It applies to all players and visitors to our website and is effective as of January 1, 2025.

Who We Are

OBSERVE: The operator of superbet-casino-ca.com is Superbet Casino Inc., a Canadian company registered at 123 Queen St West, Toronto, ON, M5H 2N2, Canada (Company Registration Number: CA987654321, Tax ID: TAX123456789). Our operations are regulated by the Ontario Gaming Commission (Online Casino License: GL-2025-123456, valid through 2025) and certified under ISO 9001.
EXPAND: To ensure compliance with CA privacy and gambling laws, we have appointed a Data Protection Officer (DPO), responsible for all data protection matters.
REFLECT: For privacy-related inquiries, please contact:

What Personal Data We Collect

OBSERVE: In accordance with CA legal and regulatory requirements, superbet-casino-ca.com collects the following categories of data from users:

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number
  • Technical Data: IP address, device identifiers, browser type, access times, server logs, geolocation data (where required for regulatory compliance)
  • Payment and Financial Data: Payment card details, bank account information, transaction records, withdrawal and deposit history
  • Behavioral Data: Betting and gaming history, account activity logs, click-stream data, usage patterns
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party cookies, pixel tags, and analytics scripts (see Cookies & Tracking Technologies below for details)

EXPAND: Certain data may be collected automatically or through third-party integrations (e.g., payment processors).
REFLECT: All data collection is strictly limited to what is necessary for legal, regulatory, and operational purposes.

Legal Basis for Processing

OBSERVE: superbet-casino-ca.com processes your personal information only where a valid legal basis exists, as required by Canadian law:

  • User Consent: Where you explicitly consent (e.g., marketing communications, cookies)
  • Performance of Contract: To create, manage, and operate your casino account, process payments, and provide gaming services
  • Legitimate Interests: For fraud prevention, network and information security, and service analytics (provided these interests do not override your rights)
  • Compliance with Legal Obligations: To meet anti-money laundering (AML), Know Your Customer (KYC), tax, and reporting obligations under Canadian gambling regulations

EXPAND: Where legally required, we will seek your explicit consent and provide clear opt-out mechanisms.
REFLECT: All processing activities are documented and regularly reviewed to ensure legal compliance.

Purpose of Processing

OBSERVE: Personal data collected by superbet-casino-ca.com is used for the following purposes:

  • Service Provision: To enable user registration, account management, deposits, withdrawals, and gameplay
  • Service Improvement: To analyze usage patterns, perform system maintenance, and enhance user experience
  • Marketing and Promotions: To send promotional offers, newsletters, and updates (subject to consent)
  • Analytics: To understand user behavior, optimize offerings, and ensure regulatory compliance
  • Fraud Detection and Prevention: To monitor, detect, and prevent fraudulent activities and unauthorized access

EXPAND: Data may also be used to comply with audits, regulatory requests, or internal compliance checks.
REFLECT: Processing purposes are strictly aligned with applicable legal and regulatory requirements.

Disclosure & Sharing

OBSERVE: superbet-casino-ca.com may disclose your personal data to third parties only in the following circumstances:

  • Payment Partners: For processing deposits, withdrawals, and verifying payment transactions
  • Service Providers: IT hosting, security, analytics, cloud storage, and customer support vendors under strict data protection agreements
  • Regulatory and Law Enforcement Authorities: Where disclosure is required by law or regulation (e.g., Ontario Gaming Commission, Canadian tax authorities)
  • Affiliates and Group Companies: For internal reporting and compliance (subject to equivalent data protection safeguards)
  • Advertising Networks: Only with your explicit consent, for targeted advertising and marketing analytics

EXPAND: All third-party recipients are contractually obligated to uphold data confidentiality and security requirements.
REFLECT: Data is never sold to third parties for profit.

International Transfers

OBSERVE: Some of your data may be stored or processed outside Canada, including in the United States and the European Economic Area (EEA).

  • Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) in contracts with international partners to ensure adequate protection of your data
  • Additional Safeguards: All vendors are required to implement robust security measures and comply with applicable data protection laws
  • Cross-Border Transfers: Transfers occur only where necessary for service provision, regulatory compliance, or data backup, and always with appropriate guarantees

EXPAND: No transfers are made to jurisdictions lacking adequate legal protections without your informed consent.
REFLECT: You may request further information on safeguards by contacting our DPO.

Data Retention

OBSERVE: superbet-casino-ca.com retains your personal data only as long as necessary for the purposes set out in this policy and in accordance with legal requirements.

  • Personal Data: Retained for no more than 5 years after account closure, unless required by law for ongoing investigations or regulatory purposes
  • Payment and Transaction Data: Retained for 5 years from the date of the transaction to comply with anti-money laundering laws and tax regulations
  • Technical and Behavioral Data: Retained for a maximum of 2 years for analytics and security, after which it is anonymized or deleted
  • Cookies and Tracking Data: Retention periods vary based on cookie type; see Cookies & Tracking Technologies section below

EXPAND: Data is securely deleted or anonymized once retention periods expire or upon valid user request, unless legal obligations require further retention.
REFLECT: Retention periods are reviewed annually to ensure compliance with evolving laws.

Your Rights

OBSERVE: As a user of superbet-casino-ca.com, your data rights are protected under Canadian privacy law and, where applicable, aligned with GDPR standards.

  1. Access: You have the right to request a copy of your personal data held by us.
  2. Correction: You can request that inaccurate or incomplete data be corrected or updated.
  3. Deletion: You may request deletion of your data, subject to retention requirements under law.
  4. Restriction: You may request a restriction on data processing under certain circumstances (e.g., while a dispute is being resolved).
  5. Objection: You may object to processing based on legitimate interests or direct marketing at any time.
  6. Data Portability: You can request transfer of your data to another provider in a structured, commonly used, and machine-readable format.
  7. Withdrawal of Consent: You may withdraw your consent to marketing communications or non-essential cookies at any time.

EXPAND:

  • To exercise your rights, contact the DPO at [email protected] or use our contact form.
  • We will respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive.
  • Where your rights are limited by law (e.g., ongoing investigation, legal retention), we will inform you of the reasons.
  • You may escalate unresolved complaints to the Office of the Privacy Commissioner of Canada (contact details in Complaints & Contacts below).
REFLECT: Our procedures are designed to ensure timely, transparent, and fair handling of all rights requests.

Cookies & Tracking Technologies

OBSERVE: superbet-casino-ca.com uses cookies and similar technologies for the following purposes:

  • Session Cookies: Essential for user authentication, security, and navigation; deleted when you close your browser
  • Persistent Cookies: Remember your preferences and login credentials for up to 12 months
  • Third-Party Cookies: Used by analytics and advertising partners, subject to your consent (e.g., Google Analytics, affiliate tracking)
  • Functional Cookies: Enable enhanced features and user experience
  • Analytics Cookies: Collect usage statistics to improve services
  • Advertising Cookies: Deliver personalized promotions and advertisements, only with your explicit consent

EXPAND: You can manage or disable cookies via your browser settings or through your account dashboard on superbet-casino-ca.com.
REFLECT: For more information, see our Cookie Policy or contact us directly.

Data Security

OBSERVE: We implement industry-leading data security measures to protect your information:

  • TLS 1.2+ Encryption: All data transmissions between your device and our servers are encrypted using TLS 1.2 or higher
  • Encryption at Rest and in Transit: Sensitive data is encrypted when stored and during transfer
  • Multi-Factor Authentication (MFA): Secure access for staff and sensitive systems is enforced via MFA
  • Access Controls: Strict role-based access to personal data, with access logs and regular audits
  • Security Audits: Regular independent security assessments and penetration testing
  • Staff Training: Mandatory data protection and cybersecurity training for all employees
  • Incident Response: Documented procedures for prompt breach detection, response, and notification in compliance with Canadian law
  • Security Standards: Our systems are aligned with ISO 27001 and SOC 2 where applicable

EXPAND: Security protocols are continuously updated to address new threats.
REFLECT: In the unlikely event of a data breach affecting your rights, you will be notified without undue delay.

Complaints & Contacts

OBSERVE: If you have concerns about your privacy or wish to make a complaint regarding data handling at superbet-casino-ca.com, you may:

  1. Contact Our DPO:
  2. Complaint Procedure:
    • Submit your concern or complaint via any of the above channels
    • Our DPO will acknowledge receipt within 5 business days
    • You will receive a substantive response within 30 calendar days
    • If your issue is not resolved, you may request escalation for senior review
  3. Escalation to Supervisory Authority:
    • Office of the Privacy Commissioner of Canada (OPC)
    • If your data processing relates to EU citizens, you may also contact a relevant EU supervisory authority

EXPAND: All complaints are handled confidentially and in accordance with legal requirements.
REFLECT: We are committed to resolving all privacy-related matters fairly and promptly.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in legal requirements, operational practices, or technology.

  • Notification Procedures: Material changes will be communicated via email, website banners, and account dashboard alerts
  • Advance Notice: For significant changes, you will receive at least 30 days' advance notice
  • User Options: You may object to changes or close your account without penalty if you do not accept updates
  • Version Control:
    • Last updated: January 2025
    • Changelog:
      • 2025-01: Policy reviewed and aligned with latest CA privacy regulations and ISO 27001 requirements

EXPAND: Minor updates will be reflected on this page; please review it periodically.
REFLECT: Continued use of superbet-casino-ca.com after updates constitutes acceptance of the revised policy.